Legal

Terms of Service

Effective date: March 18, 2026

Please read these Terms of Service (“Terms”) carefully before using Norma Intake (the “Service”) operated by Norma Intake (“we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms.

1. The Service

Norma Intake is a software-as-a-service platform that helps transaction coordinators collect structured intake data from real estate agents. The Service includes AI-assisted document parsing, cover sheet PDF generation, email delivery, and workflow integrations.

2. Accounts

You must create an account to use the Service as a transaction coordinator. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must be at least 18 years old and authorized to enter into a binding agreement on behalf of yourself or your business.

Agents who submit through your intake link do not create accounts and are not parties to these Terms. You are responsible for ensuring agents use the Service appropriately.

3. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Upload documents you do not have authorization to submit.
  • Attempt to gain unauthorized access to any part of the Service or its infrastructure.
  • Use the Service to transmit spam, malware, or other harmful content.
  • Reverse engineer, decompile, or attempt to extract the source code of the Service.
  • Resell or sublicense access to the Service without our written permission.

4. Subscriptions and Billing

The Service is offered on a Free plan and a paid Pro plan. Free plan features and limits are described on the pricing page. Pro plan subscriptions are billed monthly. You authorize us to charge your payment method on a recurring basis until you cancel.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; we do not provide prorated refunds for partial months. We reserve the right to change pricing with reasonable notice to you.

5. Your Data

You retain ownership of the data and documents you upload to the Service. By using the Service, you grant us a limited license to process, store, and transmit your data as necessary to provide the Service — including forwarding data to webhook destinations you configure.

You are responsible for ensuring you have the right to submit the documents and data you upload, and that doing so complies with applicable privacy laws and any obligations you have to your clients.

6. Intellectual Property

The Service, including its software, design, and content, is owned by Norma Intake and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or proprietary technology beyond what is necessary to use the Service.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-EXTRACTED DATA WILL BE COMPLETE OR ACCURATE. YOU ARE RESPONSIBLE FOR REVIEWING ALL AI-GENERATED CONTENT BEFORE RELYING ON IT.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NORMA INTAKE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING LOSS OF DATA, REVENUE, OR BUSINESS OPPORTUNITIES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify and hold Norma Intake harmless from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

10. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

11. Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in conduct that harms other users or the integrity of the Service. You may terminate your account at any time by contacting us.

12. Governing Law

These Terms are governed by the laws of the United States. Any disputes arising from these Terms shall be resolved through binding arbitration or in a court of competent jurisdiction, as mutually agreed.

13. Contact

If you have questions about these Terms, please contact us at haydn@multimedium.dev.